Refund Policy.

1. Overview

At VELIQ, we are committed to delivering high-quality work that meets your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

2. Deposit & Upfront Payments

Most projects require an upfront deposit before work begins. Please note:

• Deposits are non-refundable once work has commenced on your project.
• If you cancel before any work has started, you are entitled to a full refund of your deposit.
• The deposit amount and payment schedule will be specified in your project proposal.

3. Project Cancellation

If you wish to cancel a project after work has begun:

• You will be billed for all work completed up to the date of cancellation.
• Any unused portion of your payment (beyond completed work) will be refunded within 14 business days.
• Cancellation requests must be submitted in writing to admin@veliq.co.
• VELIQ will provide a summary of completed work and any remaining balance.

4. Subscription & Support Plans

For monthly support and maintenance plans:

• You may cancel your subscription at any time before the next billing cycle.
• No refunds are issued for the current billing period once payment has been processed.
• Cancellation takes effect at the end of the current billing period — you retain access until then.
• Annual plans may be eligible for a pro-rated refund if cancelled within the first 30 days.

5. SEO Services

Due to the nature of SEO work:

• SEO packages are billed on a monthly or quarterly basis as agreed in your proposal.
• Refunds are not available for completed months of SEO work.
• If you cancel mid-engagement, you will receive all reports and deliverables for work completed to date.
• Results cannot be guaranteed as search engine rankings depend on many external factors.

6. Revision & Satisfaction

Before requesting a refund, we encourage you to use the revision rounds included in your project agreement. We are committed to working with you until the deliverables meet the agreed-upon specifications. The number of revision rounds will be defined in your project proposal.

7. Disputes

If you believe you are entitled to a refund not covered by this policy, please contact us at admin@veliq.co. We will review your case on an individual basis and respond within 5 business days. We are committed to resolving disputes fairly and promptly.

8. How to Request a Refund

To request a refund, please:

• Send an email to admin@veliq.co with the subject line "Refund Request".
• Include your project name, invoice number, and reason for the refund.
• Allow up to 14 business days for processing after approval.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that transaction.