Website Support
Your site, watched and improved every week — without you having to ask.
Most websites are launched and forgotten. By the time someone notices the broken contact form, weeks of leads are already lost. We treat your live website like a system that needs daily attention — not an asset that has already been delivered.
The Problem We Saw
Sites decay quietly. Plugins break. Forms stop sending. Speed degrades as content piles up. Security holes open the day after launch. The companies who notice last are the ones losing the most.
How VELIQ does it differently.
Defined response-time SLA per tier (48 hours / 24 hours / same day). We answer the contract, not the mood.
Proactive monitoring of uptime, page speed, and security — you don't have to discover problems for us to fix them.
Monthly performance reports with the WHY attached: not just 'page speed dropped 12%,' but why, and what we are doing about it.
One support team that already knows your codebase. No tickets handed to a stranger every time.
What you get.
Core
The essentials done right.- Up to 3 monthly updates
- 48-hour response time
- Bug fixes + basic monitoring
- Security updates
- Text-only content updates
Precision
Strategy + execution together.- Up to 8 monthly updates
- 24-hour response time
- Monthly performance report
- Text + image content updates
- Monthly analytics reporting
Mastery
Full ownership + maximum output.- Unlimited monthly updates
- Same-day response time
- Weekly performance report
- Full content management
- Weekly analytics reporting
The Same-Day Promise
What happens inside our same-day SLA — minute by minute.
00:00 — Issue logged via shared channel (WhatsApp, Slack, or email).
Within 1 hour — Acknowledged by a named team member with an initial assessment.
Within 4 hours — Diagnosis confirmed. You receive the root cause and the planned fix in writing.
Within 8 hours — Fix deployed to staging. Internal QA complete.
Within same business day — Fix live in production. You receive confirmation + a one-line WHY.
What results look like.
The WHY FAQ.
WHY: Why a monthly retainer instead of paying per fix?
Because by the time you are paying per fix, you are paying for problems we could have prevented. The retainer covers prevention — monitoring, updates, security patching — not just reaction.
WHY: Why monitor performance proactively?
Because every 100ms of page-load delay costs measurable conversions. Performance does not stay where you launched it — it decays.
WHY: Why named team members instead of a ticket queue?
Because tickets handed to a stranger waste the most expensive hour of any support engagement — the hour of re-learning your codebase.
Our process.
Tools & technologies.
“After our discovery meeting, we recommend the tier that fits your actual needs — not the one that fits our revenue targets.”